Welcome to PinoyHive. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.
1. General Information
PinoyHive provides products and services through our online platform. By using this website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or guardian.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.
2. Products and Orders
- All products displayed on our website are subject to availability.
- We reserve the right to refuse or cancel any order for reasons including pricing errors, suspected fraud, stock unavailability, or violations of our policies.
- Prices and product availability may change without prior notice.
- Product images and descriptions are provided as accurately as possible, but slight variations may occur.
3. Payments
- Orders will only be processed after successful payment confirmation.
- Customers are responsible for providing accurate billing and payment information.
- Fraudulent transactions or suspicious activities may result in order cancellation or account suspension.
4. Shipping and Delivery
- Delivery times may vary depending on courier availability and delivery location.
- PinoyHive is not responsible for delays caused by weather conditions, courier issues, holidays, or force majeure events.
- Customers must provide accurate shipping information. PinoyHive will not be liable for lost or delayed shipments caused by incorrect details.
5. Cancellation Policy
No Cancellation Policy
All confirmed and paid orders are considered final.
Customers are not allowed to cancel orders once payment has been confirmed and order processing has started, except under approved circumstances determined by PinoyHive or the seller/vendor.
Subscription Cancellation Information
For subscription-based products or services:
- Upon cancellation of subscriptions, the vendor or seller name will be clearly indicated in cancellation records and transaction details.
- Subscription cancellations may be subject to review and approval depending on the seller’s terms and service agreements.
Accepted Cancellation Reasons
Cancellation requests may only be reviewed under the following categories:
- Wrong product delivered
- Customer unable or unwilling to pay
- Duplicate order
- Customer changed mind
- Other valid cancellation reasons approved by PinoyHive
PinoyHive reserves the right to approve or deny cancellation requests depending on the circumstances of the order.
6. Return and Refund Policy
No Return Policy
All sales are final. Products purchased from PinoyHive are generally non-returnable and non-refundable unless covered under approved exceptions.
Returns may only be considered if:
- The wrong product was delivered
- The product received is damaged or defective upon arrival
- The seller explicitly approves the return request
Wrong Product Deliveries
If the seller delivers the wrong product:
- The seller shall shoulder all return shipping fees and related costs.
- A 30% deduction or penalty fee may be applied to the seller to help prevent incorrect deliveries and improve order accuracy.
- PinoyHive may investigate repeated incidents for seller accountability purposes.
7. Seller Accountability Policy
To maintain marketplace quality and customer satisfaction:
- Sellers with repeated wrong-product incidents may be subject to stricter monitoring and review.
- PinoyHive reserves the right to suspend, restrict, or terminate seller accounts with excessive violations.
- Cancellation records, return issues, and dispute history may be maintained for vendor performance tracking and internal quality control.
8. User Responsibilities
By using our website, users agree not to:
- Use the platform for unlawful activities
- Submit false, misleading, or fraudulent information
- Abuse payment systems, refund requests, or cancellation processes
- Interfere with the website’s operation or security
9. Intellectual Property
All content on PinoyHive including logos, graphics, images, product listings, text, and website design are protected by intellectual property laws and may not be copied or distributed without written permission.
10. Limitation of Liability
PinoyHive shall not be liable for:
- Indirect or incidental damages
- Courier delays or shipping issues
- Losses caused by unauthorized account access
- Third-party payment gateway issues
- Seller-related disputes beyond reasonable platform control
11. Privacy
Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information and handling your data responsibly.
12. Contact Information
For concerns regarding orders, cancellations, returns, subscriptions, or general inquiries, please contact our support team.