The refund process may vary based on how you originally paid for your order. Here’s a breakdown:

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🚚 Cash on Delivery (COD)

• Processing Time: Usually 3–5 business days after the seller confirms the cancellation or return.
• How it Works: No money was collected upfront, so your order is simply cancelled, and no payment is required.
• Tip: Ensure your cancellation is confirmed to avoid confusion.

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📱 GCash

• Processing Time: Typically 1–3 business days.
• How it Works: Refunds are automatically returned to your GCash account.
• Tip: Check your transaction history in the GCash app to confirm the refund.

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📲 Maya

• Processing Time: Usually 1–3 business days.
• How it Works: The refund goes back to your Maya wallet.
• Tip: Make sure your app is updated to see the refund in your balance promptly.

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💳 Debit & Credit Cards

• Processing Time: Refunds may take 5–10 business days depending on your bank.
• How it Works: The refunded amount is returned to the same card used during checkout.
• Tip: Contact your bank if the refund doesn’t appear after 10 business days.

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🏦 Online Banking

• Processing Time: Typically 3–7 business days.
• How it Works: The amount is credited back to your original bank account.
• Tip: Keep your transaction reference number handy when following up with your bank.

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📌 Important Notes

• Refund timelines may vary depending on bank processing times, weekends, and public holidays.
• Always check My Orders in your PinoyHive account to track refund status.
• If a refund hasn’t been received within the expected time, contact PinoyHive Customer Support with:
  • Order number
  • Payment method
  • Proof of payment or cancellation

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🛡 Safe & Secure Refunds

PinoyHive ensures all refunds are processed securely and accurately. Our goal is to provide a hassle-free shopping experience while keeping your funds safe.

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🇵🇭 Shop with Confidence on PinoyHive

With clear refund timelines and multiple payment options, you can shop worry-free knowing that PinoyHive has your back. Supporting local Filipino sellers has never been this convenient and secure! 🐝