Sometimes an order doesn’t meet your expectations — maybe it arrived damaged, defective, or in the wrong variation. On PinoyHive, requesting a return or refund is easy and straightforward. Here’s a step-by-step guide to help you submit your request successfully. 🇵🇭

🛒 Step 1: Log in to Your PinoyHive Account

• Open PinoyHive and log in with your account credentials.

• Go to My Orders to view your recent purchases.

📌 Tip: Make sure you have the order number handy, as you’ll need it for the return request.

📦 Step 2: Select the Order to Return

• Find the order you wish to return.

• Click “View Details” to see the full order summary.

• Confirm that the item is eligible for return according to PinoyHive’s Return Policy.

📝 Step 3: Submit a Return Request

1. Click “Request Return”.

2. Choose the reason for the return, such as:

   • Damaged/defective item

   • Wrong product delivered

   • Size or color mismatch

   • Expired or spoiled goods

3. Provide supporting details, including:

   • Photos of the product (if applicable)

   • Any relevant description of the issue

📌 Pro Tip: Clear photos and descriptions increase the chance of a faster approval.

⏳ Step 4: Wait for Seller Approval

• The seller will review your request.

• You’ll receive a notification once the return is approved.

• If the request is denied, PinoyHive Customer Support can help mediate the issue.

🚚 Step 5: Return the Item

• Follow the instructions provided by the seller for returning the item.

• Pack the product securely with all original tags, accessories, and packaging.

• Ship it back to the seller using the recommended courier.

📌 Tip: Keep the tracking number as proof of return shipment in case of disputes.

💰 Step 6: Refund Processing

After the seller receives and inspects the returned item:

• Refunds will be issued via the original payment method:

  • Cash on Delivery (COD): Order cancellation confirmed

  • GCash / Maya: Refund credited in 1–3 business days

  • Debit/Credit Card: Refund may take 5–10 business days

  • Online Banking: Refund may take 3–7 business days

• You’ll receive a notification once the refund has been processed.

🛡 Tips for a Smooth Return

• Submit your return request as soon as possible within the allowed timeframe.

• Ensure the item is unused and in original condition.

• Communicate with the seller politely if you need clarification.

• Keep all shipping receipts until the refund is confirmed.

🇵🇭 Shop Worry-Free on PinoyHive

PinoyHive makes returns and refunds simple so you can shop confidently. By following these steps, you’ll ensure your request is handled quickly and securely, while supporting Filipino sellers nationwide.

Happy shopping and hassle-free returns on PinoyHive! 🐝