Support Hours
Monday – Saturday
9:00 AM – 6:00 PM (Philippine Time)
Customer Support Channels
- Email Support: support@pinoyhive.com
- Live Chat: Available through the website during support hours
Order Support Requirements
When contacting support, please provide:
- Full Name
- Order Number
- Contact Number
- Description of concern
- Proof of payment or screenshots if applicable
Response Time
- General inquiries: Within 24 hours
- Payment/order concerns: Within 1–2 business days
- Return or dispute investigations: Depending on seller and courier review process
Customer Conduct Policy
PinoyHive reserves the right to refuse service to customers or sellers who use abusive, threatening, fraudulent, or inappropriate behavior toward staff, vendors, or other users.
We are committed to maintaining a safe, fair, and professional marketplace experience for all users.